• My order was declined. What should I do?
When the message "credit card was declined" appears while processing an order, it means that your credit card issuer/bank has declined the transaction. Usually, a quick call to your card issuer/bank will clear this up.
• I did not receive my confirmation email/receipt email.
Please check your spam and/or junk mail folders as the email may have been sent there. If you are still unable to locate the email, you may contact the merchant directly.
We are here to help! Please double-check with your credit-card provider: sometimes they will hold more than one transaction in Pending status, especially if it took a few tries to complete the transaction. If there is more than one transaction in “Settled” status, please fax your credit card statement or other written confirmation to us at 1855-337-8494 and we will gladly review the situation.
Our checkout pages are securely hosted and your transaction is always conducted over a secure connection. Sometimes the padlock graphic does not appear in your browser because of the specific settings on your merchant's website, but this does not impact the security of the checkout process.
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