Roku Device, or Roku Streaming Player is one of the top selling products of Roku Inc. Founded in 2002 by Anthony Wood, the company is known for producing several models of digital media players, smart TV sets, streaming devices, and so on. Roku also has its own streaming channel, which features content from top studios like Sony Pictures, Lionsgate, MGM, and so on. In this post we will talk about “How to fix screen freezing issue with Roku device?”
As Roku is one of the most renowned and preferred choices for streaming players in the world, it lives up to the expectations of its loyal customers, by offering them the best quality product and services. This is true up to a great extent as it is highly unlikely for its users to experience any kind of problem in terms of using the device. However, as it is a part of technology, and quite like any other device, it’s bound to have certain flaws and glitches. Unfortunately, one of them is Screen Freezing Issue with Roku device player.
Screen Freezing Issue with Roku Device
So what exactly does Screen Freezing Issue mean? Well, it might mean a couple of things. When you open an app for playing a video, the app doesn’t open completely, and the screen gets stuck. This is a kind of screen freezing activity. In the same way, you might be able to open the app, but while playing the video, it might get stuck in the middle. This is another form of screen freezing issue. Sometimes, you’re not able to navigate elsewhere from the home screen. So, no matter what button you press, the screen is stuck with home screen interface, this is yet another Screen Freezing Issue.
If the screen gets stuck after you’ve opened the app, the problem could be with the app itself, which could be solved by uninstalling and reinstalling the application. However, if the device gets stuck with the home screen, when no app is running, something must be wrong with the device. A lot of times, problem like these occur because of low speed internet connection. So, whenever such problems occur, the first thing that you need to do is check your internet connection.
Fixing the Screen Freezing Issue with Roku Device
There are different ways to solve the problem. One of the most classic ways is to simply turn off the power and then turn it back on. You can also restart the machine. To do so, simply go to Settings option, then go to Systems, Power, and then System Restart. Sometimes, you may need to reset the machine. To do so, simply locate the reset button on the machine. Press it and the machine will reset. In case your machine doesn’t have a reset button, then look for reset feature in the settings option. But be careful not to go for Factory Reset. Normal reset and factory reset are two different things.
The techniques mentioned above don’t change your settings in any way, so they’re safe ways to solve your freezing problem. If the ways mentioned above don’t fix your problem, then you might need to go for a bit hardcore method, which is to reset your device to factory settings.
To reset your device to factory settings, go to Settings option, and then to Systems, and then Advanced System Settings, and finally to Factory Reset. Resetting your device to factory settings will remove all the changes that you’ve made to the device after purchasing it. It would also uninstall all the applications, and get rid of every other saved detail. After resetting your device you’ll have to treat it like a brand new one. So, if none of the above mentioned solutions work, go for reset your factory settings.
Step by step troubleshooting of Roku screen Freezing issue
Make sure the Roku Software is up to date
- Press the Home Button on the Roku Remote.
- Go to ‘Settings
- Select ‘System’ and then ‘System update’.
- Now the ‘System Update’ screen will display the the current software and its build version with the date and time it was updated on.
- Select “Check Now” to begin the Software updating process. If there are any updates available, Roku device will tell you about the latest version, download and install the update automatically. You need to wait until the update has been completed.
- Once the update has been completed, Roku device will restart for the changes to take effect. Now you can play the streaming videos and see if the screen still hangs or not.
Make sure your Internet connection is reliable.
A large portion of the occasions, issues like screen hanging/freezing or buffering too as often as possible, soft tone and video quality or slow streaming speed happen because of untrustworthy internet connection. On the off chance that your home WiFi is serving an excessive number of gadgets, i.c too many home gadgets are associated with a similar switch and every one of the gadgets are using the web transfer speed then the odds are your Roku gadget isn’t getting appropriate web data transfer capacity that is required.
So as to fix it, take a stab at disengaging a portion of the gadgets from switch for quite a while and after that watch the video quality and see it works fine ensure you convey a different switch for your Roku gadget. In the event that your switch isn’t associated with such a large number of gadgets, at that point endeavor to interface your Roku to an alternate switch. You can likewise attempt to associate it with your Phone’s Hot-spot arrange briefly to analyze and check whether the video streams better. Likewise ensure your switch isn’t excessively a long way from Roku gadget whenever associated remotely, have a go at interfacing with an Ethernet link in such a case.
Soft Reset to Fix Screen Freezing Issue with Roku Device
Soft reset means to restart Roku device without losing the previous settings or data. Here are the steps given below for soft resetting, while restarting via remote, start with pressing the following buttons:
- Press Home button 5 times.
- Up 1 time.
- Rewind (<<) 2 times.
- Fast forward 2 (>>) times.
This method generally works on all the Roku streaming models. You can try the above method also in case the Roku device screen is frozen up. If you are using the new model you can also reset from the menus such as ultra,4 and premier.
Just follow this command:
From the home screen select Settings>System>Power>System restart.
And in case if you are using the buttons of the old model then;
First locate reset button, it should be on the top of the backside of the Roku device. In some models a paper-clip or pen may be needed to press the button. Press the button and release it after a second. This will automatically reset your device.
If unfortunately, none of the methods work then you might have to unplug the power cord for 30 seconds and then plug it back to do power flea of Roku player device .
Hard Reset of Roku Device
Unlike soft reset, Hard reset will erase all the settings, restore the device’s factory default settings back and all the data will be erased. This is should only be done when the soft reset fails to show the required result. In new models like Roku ultra and premier, following steps need to be taken to hard reset your Roku device:
From the home screen menu select :
Settings > Factory reset > Factory reset > Yes
Settings > System > Advanced system settings > Factory reset
And in case if you are using the buttons of the old models then;
Unplug all the cables except the power cord.
Press & Hold the reset button for 20 seconds, it should be on top of the backside of the device. In some models a paper-clip or a pen may be required to press this button. While still holding the reset button pressed down, take off the power cable from the back of the Roku device.
After going off the reset button, reconnect all the cords back to the unit.
This will restore your Roku device to default factory setting.
Contact Roku Customer Support
Now, if you don’t want to take such a huge risk, and solve the issue yourself, you could always contact Roku Customer Support. You can contact them via email or message. You can simply go to their official Facebook or Twitter page and message them your problem. You could also email them your issue. Now, while writing to them might sound like a long process, they make sure to get back to the queries of their customers, along with a solution in 12 hours.
You could also call them, and talk to their technical experts. They help you get to the solution of your problem instantly. You will find their official email address for support, and their telephone number in the Contact Us page of their official website. The number and email address are specific to different regions around the world, so make sure to choose the one specific to your region.
If you have a slight hesitation contacting them, which is quite normal, you could also go to their Support Page. Here, you’ll find FAQs and tutorials to different problems that might occur in terms of using Roku Device. There’s also a Search bar, where you can look for the solution to your specific problem. You’re sure to find something here, which will eliminate the need for you to contact them. However, if you don’t find a solution here as well, then you’re left with no option apart from contacting them.
Apart from the screen freezing issue, Roku device experience few other common problem and fortunately we have a cure for them all and have written excellent articles to fix all such common problems. Here are a few of them that you can read by following their links.
Different Issues with Roku device player and their Fix by Roku Technical Support Phone Number
Here are some most common problem including screen freezing issue with Roku device player and their fix by our expert. It’s an easy to follow and easy to do troubleshooting steps.
- Common Netflix related problems on Roku and how to fix them?
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- How to register and activate Roku Streaming Devices?
- How to find the Toll Free Number for Roku Technical Support
- The Best Ways To Contact Roku Customer Care Phone Number
- Roku technical support Number and Contact Options
- How to contact Roku Customer Service Phone Number
Follow the ways mentioned above to Fix Screen Freezing Issue with Roku Device. If for some reason you are unable to any of the above troubleshooting and can not fix it yourself then you may contact our Roku support helpline @ +1(844) 539 9831 If none of the ways work, or if you’re not quite confident about handling the issue yourself, make sure to contact Roku’s customer support service, or an expert technician available locally.