How to fix internet errors and issues on your Roku streaming device

Review the tips below to fix common network issues for your Roku streaming device.

• Make sure you are using the right network and password. If you do not know the password, reach out to your Internet Service Provider (ISP) or the person that set up your wireless network.
• Check if other devices can connect to the same Wi-Fi® network. Test your internet connection using a phone, computer, or tablet that is connected to the same network. If your other device is not working, reach out to your ISP for further help.
• Restart your Roku device. To restart your device, you can either unplug the power cable, wait a moment, and then reconnect it or follow the steps below to restart your device from the Settings menu.
• Restart your router. Refer to the steps below for instructions on restarting your modem or router.
• Test your Wi-Fi signal. Learn how to improve your wireless connection.

• Tip: You can connect your streaming device to a mobile hotspot as a temporary workaround and to make sure there is not an issue with your device.

How to restart your streaming device

Use the following steps to restart your streaming device from the Settings menu.

1. Press Home  on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

How to restart your modem and router

Use the following steps to restart your modem and router.

1. Unplug both your modem and router from power
2. Wait 10 seconds and then plug them back in
3. Wait for your modem and router to fully restart
4. Use a phone, tablet, or computer confirm the internet connection is working
5. Test the connection on your Roku device

If the modem or router did not restart using this method, please reach out to your ISP or the manufacturer for information on how to restart your device.

If your Roku device is unable to connect to your router and gain access to the internet, you may see one of the following error messages.

• Unable to connect to wireless network. This screen may appear when you are initially trying to connect your Roku streaming device to your wireless network during Guided Setup. Follow the on-screen suggestions for how to connect your Roku device to Wi-Fi.
• Checking wireless connection. This screen may appear on your Roku device after you have entered the Wi-Fi network name and password. If your connection is not successful and you do not get internet on your Roku device, you will see a red X.
• Not connected to the internet. This screen appears if the network or internet connection is lost when trying to launch a streaming channel. Keep in mind that most channels require a reliable internet connection or you may experience interruptions when streaming.

Follow the steps in the How to fix common network issues section to fix any of the error codes listed below.

Password errors

If you see error codes 14.40 or 14.41 this means your device is using the wrong password to connect to Wi-Fi. Verify your password is correct and re-enter it.

Wi-Fi signal strength errors

Error codes 14.20, 14.62, 14.64, 016, and 017 are caused by Wi-Fi signal issues. Move your Roku device closer to your wireless router and check your network connection.

Ethernet cable errors

Error codes 012 and 013 are caused by ethernet cable issues.

Try the following tips to fix ethernet cable errors on your Roku streaming device

• Unplug the Ethernet cable from your streaming device and router and then plug it back in
• Try a different ethernet cable
• Switch to a Wi-Fi connection instead

Slow internet speed errors

Error code 018 is caused by poor connection speed. Learn how to improve the Wi-Fi to your streaming device.

Connectivity errors

Error codes 009, 14, 14.10, 14.11, 14.30, 14.50, 14.62, and 14.64 means that your streaming device is unable to connect to the internet. Try the tips in the How to fix common network issues section to fix these connectivity errors.

Advanced network troubleshooting